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| About Us The Helmet Place are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. The Helmet Place 31 Thistlebarrow Rd Bournemouth Dorset BH7 7AL Tel : 01202 391050 Fax : 0870 9162550 sales@thehelmetplace.co.uk The Helmet Place can not accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages that arise out of or are related to the purchase or use of any our products. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. The best way to buy is online using your credit card. Our payment system is 100% secure but just in case we can also take credit card payments over the phone or you can send us a cheque. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We quote for shipping based on the value of the order. For UK orders up to £30 we charge £3.95 anything over is charged at £7.95 and orders over £100 are shipped to UK mainland free of charge. We will normally process and despatch your order within 4 working days giving you an estimated delivery time of 4-5 working days. Occasionally some items may be out of stock and will requiring ordering from our supplier. If a delay is expected we will contact you and give you the option to either proceed with the order or cancel it. For international shipping we use a courier such as DHL or UPS. The package is fully insured and normally arrives within 7 working days. International shipping charges for one helmet are stated below. For more than one helmet please email sales@thehelmetplace.co.uk for a delivery quote. Australia £60.00 Austria £19.95 Belgium £19.95 Canada £45.00 Denmark £22.00 Estonia £25.00 Finland £22.00 France £17.00 Germany £17.00 Greece £27.00 Hungary £24.00 Guernsey £15.00 Ireland £20.00 Italy £20.00 Jersey £15.00 Latvia £24.00 Netherlands £17.00 Norway £36.00 Poland £24.00 Portugal £21.00 Romania £27.00 Slovakia £24.00 Slovenia £24.00 Spain £20.00 Sweden £20.00 Switzerland £28.00 |
| Credit Card Security All online transactions are processed using SecPay. SecPay exceed industry security standards and requirments for online transaction processing. Orders processed at The Helmet Place take place in a safe environment using the latest security technology to protect you (128 bit SSL). |
| Guarantee All items purchased from The Helmet Place come with a manufacturer guarantee. All you need to do is contact us to obtain an RMA number then click here and fill in the returns form. We will be happy to send you either an identical replacement or an equivelant product. |
| Returns Policy Goods may be returned within 14 days for a full refund less the delivery cost of 7.95 if they meet the criteria below. Order shipped free of charge that are returned will be refunded the full amount less the delivery cost of 7.95. 1) They are unused and in resaleable condition. The removing of tags signifies that the item has been used. 2) They are returned undamaged in their original manufacturer packaging along with the packaging we used to send the item to you. We reserve the right to charge for the replacement of damaged packaging. 3) You contact us by phone or email (sales@thehelemetplace.com) and confirm your intent to return the item. 4) The industry standard is that helmets are non-refundable, this is because they are a safety device and it is in place to protect the consumer. However, if a helmet has no sign what so ever of usage, i.e boxed, tags still on, label on visor then we will process a refund once returned. If there is any sign of use then the customer will be charged return postage of the helmet You are responsible for returning the item therefore purchase adequte insurance that covers the cost of the item along with recorded delivery. The Helmet Place takes no responsiblity for any items that are not packaged suitably and are damaged in transit. Please allow up to 14 days for your refund to be processed and cleared. For faulty items please contact us prior to returning so we can confirm the fault. Is is important that you check the item prior to signing for it to confirm there is no damage to it. Damaged items should not be signed for. Please contact us within 24hours of receiving any damaged items. |